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PROGRAM "FACTS AND FAQ'S"
FACT: Consumers prefer plastic gift cards over paper gift certificates.
FACT: Plastic gift cards, electronic gift cards, and more importantly, reloadable gift cards will let you
participate in an estimated $55 billion per year sales industry!
FACT: You can eliminate cash back. One of the most obvious benefits of the plastic gift cards and
stored-value cards is never having to return cash to the customer on remaining balances and
merchandise returns.
FACT: Consumers are more inclined to pay full retail price for merchandise when paying with gift
cards. The "gift" aspect loosens consumer perspective on card cash value.
FACT: The majority of shoppers agree that gift cards are a cool gift, because recipients can choose
what they most want, indicating that gift cards are a desirable gift to give and receive.
FACT: Not having to give cash back results in reduced theft. Additionally, paper gift certificates are
prone to theft and fraud.
Q: Why No contracts?
A: We believe strongly that merchants will benefit from our products and services. Our confidence is
demonstrated in the “no strings attached” aspect of our offer. If you are not completely satisfied with
our program and services, simply advise us you would like to terminate. That is all there is to it. No
penalties or early termination fees are incurred and there is no large up-front investment to hold you
captive.
Q: Are there any setup or activation fees?
A: Subscribers do incur a nominal $89 setup fee.
Q: How quickly can I get started?
A: Immediately! Your account will be activated upon completion of your subscription and directions
are supplied instructing you how to download and register the gift card software. If you are looking to
acquire plastic gift cards too, we can assist with this process and have cards delivered to you, typically
in less than 10 business days from when your artwork is submitted.
Q: Are there monthly transaction limits or any other kind of limits imposed on Gift Cards? Is there
a catch?
A: There are no gift card transaction limits or limits on the number of gift cards you sell or reload.
Period. No Catch. Reporting is unlimited as well.
Q: If purchasing plastic cards, am I limited in gift card quantity or selection?
A: Absolutely not! You can purchase as little as 250 cards or as many gift cards as you need and sell,
sell, sell! We offer gift cards at competitive prices for your convenience. Order small supplies
specifically branded for certain occasions. Choose from our wide variety of stock artwork or send us
your own. It's that simple.
Q: Do I have gift card design choices?
A: Yes. We have carefully selected a wide variety of quality gift card designs especially for our
merchants. You can choose any one of them or send us your own artwork for a truly custom card.
Gift cards are 30 mil plastic PVC, printed in full-color front and black back. Your merchant name and
address can be included on each gift card.
Q: Can card holders lookup their account balances and transaction history on the Internet?
A: Yes. We offer an add-on option, MyGiftAccount, for online internet access. With this optional add-
on, you get a set of web pages hosted on our servers where your members can access their current
account balance and view past transaction history.
Q: Can I sell virtual gift cards on over the Internet?
A: Yes. We offer an extended service with the MyGiftAccount add-on. Using this service, additional
features are enabled on the MyGiftAccount site to allow your customers to purchase gift cards online
and deliver the account information to the recipient of their choice. The purchaser receives a
confirmation email detailing the nature of the transaction as well. This service involves payment
collection and processing through PayPal. For all virtual cards sold and reloaded through this service,
the standard PayPal fees are incurred plus a small service fee. Each month, payment for funds
collected in the prior month is wired to your PayPal account. Contact us for more information if this
service is of interest to you.
Q: I only want Gift Card processing. Do I have to enroll in the Loyalty Marketing Program too?
A: No, gift card and loyalty packages are purchased as separate subscriptions. As part of your
PatronFlex application, you may indicate if you would like to enroll with the Loyalty program but there
is no requirement to do so.
Q: I am interested in the Loyalty Marketing Program. Do I need to purchase plastic Loyalty Tags?
A: You have options available to you. (1) You may purchase Loyalty Tags at the regularly advertised
prices from us or from a 3rd party plastic card supplier. (2) Alternately, you may operate a cardless
loyalty system by using your members' phone numbers or name to lookup and work with the member's
account.
FACT: Consumers prefer plastic gift cards over paper gift certificates.
FACT: Plastic gift cards, electronic gift cards, and more importantly, reloadable gift cards will let you
participate in an estimated $55 billion per year sales industry!
FACT: You can eliminate cash back. One of the most obvious benefits of the plastic gift cards and
stored-value cards is never having to return cash to the customer on remaining balances and
merchandise returns.
FACT: Consumers are more inclined to pay full retail price for merchandise when paying with gift
cards. The "gift" aspect loosens consumer perspective on card cash value.
FACT: The majority of shoppers agree that gift cards are a cool gift, because recipients can choose
what they most want, indicating that gift cards are a desirable gift to give and receive.
FACT: Not having to give cash back results in reduced theft. Additionally, paper gift certificates are
prone to theft and fraud.
Q: Why No contracts?
A: We believe strongly that merchants will benefit from our products and services. Our confidence is
demonstrated in the “no strings attached” aspect of our offer. If you are not completely satisfied with
our program and services, simply advise us you would like to terminate. That is all there is to it. No
penalties or early termination fees are incurred and there is no large up-front investment to hold you
captive.
Q: Are there any setup or activation fees?
A: Subscribers do incur a nominal $89 setup fee.
Q: How quickly can I get started?
A: Immediately! Your account will be activated upon completion of your subscription and directions
are supplied instructing you how to download and register the gift card software. If you are looking to
acquire plastic gift cards too, we can assist with this process and have cards delivered to you, typically
in less than 10 business days from when your artwork is submitted.
Q: Are there monthly transaction limits or any other kind of limits imposed on Gift Cards? Is there
a catch?
A: There are no gift card transaction limits or limits on the number of gift cards you sell or reload.
Period. No Catch. Reporting is unlimited as well.
Q: If purchasing plastic cards, am I limited in gift card quantity or selection?
A: Absolutely not! You can purchase as little as 250 cards or as many gift cards as you need and sell,
sell, sell! We offer gift cards at competitive prices for your convenience. Order small supplies
specifically branded for certain occasions. Choose from our wide variety of stock artwork or send us
your own. It's that simple.
Q: Do I have gift card design choices?
A: Yes. We have carefully selected a wide variety of quality gift card designs especially for our
merchants. You can choose any one of them or send us your own artwork for a truly custom card.
Gift cards are 30 mil plastic PVC, printed in full-color front and black back. Your merchant name and
address can be included on each gift card.
Q: Can card holders lookup their account balances and transaction history on the Internet?
A: Yes. We offer an add-on option, MyGiftAccount, for online internet access. With this optional add-
on, you get a set of web pages hosted on our servers where your members can access their current
account balance and view past transaction history.
Q: Can I sell virtual gift cards on over the Internet?
A: Yes. We offer an extended service with the MyGiftAccount add-on. Using this service, additional
features are enabled on the MyGiftAccount site to allow your customers to purchase gift cards online
and deliver the account information to the recipient of their choice. The purchaser receives a
confirmation email detailing the nature of the transaction as well. This service involves payment
collection and processing through PayPal. For all virtual cards sold and reloaded through this service,
the standard PayPal fees are incurred plus a small service fee. Each month, payment for funds
collected in the prior month is wired to your PayPal account. Contact us for more information if this
service is of interest to you.
Q: I only want Gift Card processing. Do I have to enroll in the Loyalty Marketing Program too?
A: No, gift card and loyalty packages are purchased as separate subscriptions. As part of your
PatronFlex application, you may indicate if you would like to enroll with the Loyalty program but there
is no requirement to do so.
Q: I am interested in the Loyalty Marketing Program. Do I need to purchase plastic Loyalty Tags?
A: You have options available to you. (1) You may purchase Loyalty Tags at the regularly advertised
prices from us or from a 3rd party plastic card supplier. (2) Alternately, you may operate a cardless
loyalty system by using your members' phone numbers or name to lookup and work with the member's
account.
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